Privacy policy
Last updated: September 2026
PRIVACY AT MADI
Your privacy matters to us.
This policy explains what information MADI collects when you visit madi.nyc, place an order, contact us, or otherwise interact with our store — and what we do with it.
SECTION 1 — WHAT WE COLLECT
When you shop with MADI, we may receive information such as your:
• Name
• Email address
• Phone number
• Billing and delivery address
• Order and transaction details
• Messages or requests sent to our customer service team
Our website may also collect certain technical information, including your device, browser, IP address, and how you interact with the site.
Payments are handled through Shopify and our payment providers. MADI does not directly store your complete payment card details.
SECTION 2 — WHY WE USE IT
We use this information to run MADI and provide the service you expect from us.
That includes processing orders, arranging production and delivery, providing customer support, sending important order updates, preventing fraud, improving our store, and meeting our legal obligations.
If you choose to hear from us, we may also send you news about collections, releases, or other MADI updates.
You can unsubscribe from marketing emails at any time.
SECTION 3 — THE COMPANIES WE WORK WITH
We don't operate every part of MADI alone.
We work with companies that provide services necessary to run our store. These may include Shopify, our production and fulfillment partners such as Tapstitch, payment providers, delivery companies, analytics services, and other technology providers.
We share information with these companies when it's reasonably necessary for them to perform their services, or when we're otherwise permitted or required to do so by law.
Some of these companies may process information outside the country where you live.
SECTION 4 — SHOPIFY
MADI is built and hosted on Shopify.
Shopify processes certain information when you visit our store, make a purchase, or use Shopify-powered features. This can include information used to operate the platform, process transactions, provide security, understand store activity, and deliver other Shopify services.
Shopify has its own privacy practices and privacy controls, which may also apply to your use of Shopify services.
SECTION 5 — COOKIES
Like most online stores, madi.nyc uses cookies and similar technologies.
Some are necessary for the store to function. Others help us understand how people use MADI, remember preferences, improve performance, prevent fraud, or support advertising and marketing where permitted.
Depending on where you live, you'll be able to manage certain cookie choices through the privacy controls available on our website.
You can also control cookies through your browser.
SECTION 6 — YOUR INFORMATION, YOUR CHOICES
Privacy rights differ depending on where you live.
Where applicable, you may have the right to ask us to access, correct, delete, or provide a copy of personal information we hold about you. You may also have rights to object to or restrict certain processing, withdraw consent, or opt out of certain uses or sharing of your information.
If you'd like to make a privacy request, contact us using the details below.
For certain requests, we may need to confirm your identity before we can act on them.
SECTION 7 — MARKETING
We only want to send you marketing when you're eligible to receive it under applicable law.
If you've subscribed to MADI communications, you can unsubscribe at any time using the link included in our emails.
You'll still receive essential messages relating to your orders or account.
SECTION 8 — HOW LONG WE KEEP INFORMATION
We don't keep personal information longer than reasonably necessary.
How long we retain something depends on why we collected it and whether we need it for orders, customer service, fraud prevention, accounting, tax, dispute resolution, or another legal requirement.
SECTION 9 — SECURITY
We use reasonable measures designed to protect the personal information handled through MADI.
No website or online system can promise absolute security, but protecting customer information is part of how we operate our store.
SECTION 10 — INTERNATIONAL DATA
MADI serves customers internationally and works with service providers operating in different countries.
This means personal information may sometimes be processed outside the country where you live. Where required by applicable law, appropriate safeguards are used for international transfers.
SECTION 11 — CHILDREN
MADI isn't intended for children, and we don't knowingly collect children's personal information in violation of applicable law.
If you believe personal information has been provided to us improperly by or about a child, please contact us.
SECTION 12 — UPDATES TO THIS POLICY
MADI may update this policy as our store, services, or legal obligations change.
When we do, we'll publish the current version here and update the date at the top.
SECTION 13 — CONTACT
For privacy questions or requests, contact:
MADI
contact@mademente.com
+1 205 267 6108