Refund policy
OUR APPROACH
Every MADI piece is produced on demand. We make each order specifically for the person who placed it rather than holding traditional inventory.
For that reason, we don’t offer standard returns or exchanges for change of mind. We ask that you take a moment to check your size, color, product selection, and delivery details before placing your order.
If something isn’t right because your piece arrived damaged, defective, or incorrect, that’s different. We’ll work with you to make it right.
SECTION 1 — CHANGE OF MIND & SIZING
Because MADI pieces are produced on demand, we don’t accept returns or exchanges simply because you changed your mind, selected the wrong size or color, or decided the piece wasn’t right for you.
Please use the sizing information provided on the product page before ordering. If you’re unsure about sizing before you purchase, contact us and we’ll be happy to help.
SECTION 2 — IF SOMETHING ARRIVES WRONG
If your piece arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
Send us:
• Your order number
• A short description of what happened
• Clear photos showing the issue
We’ll review it and, where appropriate or required by law, arrange a replacement, refund, or another suitable solution.
We want every MADI order to arrive the way it should.
SECTION 3 — CHANGES & CANCELLATIONS
Production can begin shortly after an order is confirmed.
If you notice a mistake or need to request a cancellation, contact us as soon as possible. We’ll always check what can be done, but once production has started, we can’t guarantee that an order can be changed or cancelled.
SECTION 4 — RETURNS
Please don’t send a MADI piece anywhere before contacting us.
If a return is necessary, we’ll review your request first and provide the correct return instructions and destination.
Return shipping costs, where applicable, will depend on the reason for the return and any rights provided under applicable consumer law.
SECTION 5 — REFUNDS
If a refund is approved, it will be sent back to the original payment method.
Once we’ve issued it, your bank or payment provider may need additional time to process the refund and make the funds available to you.
SECTION 6 — YOUR CONSUMER RIGHTS
This policy is designed to explain how MADI handles returns and refunds. It does not take away any consumer rights or remedies that cannot legally be excluded.
Where applicable law provides additional rights for faulty, damaged, incorrect, misdescribed, or otherwise non-conforming goods, those rights continue to apply.
SECTION 7 — CONTACT US
Need help with an order? Talk to us.
MADI
+1 205 267 6108
Please include your order number when contacting us about an existing purchase.