Shipping policy
OUR APPROACH
Every MADI piece is produced on demand and prepared specifically for your order.
We work with our production and fulfillment partners to get your order from production to your door as smoothly as possible. Because each piece is prepared on demand, please allow time for both production and delivery.
SECTION 1 — PRODUCTION
Most MADI orders require approximately 3–7 business days for production before they are ready to ship.
Production times can vary depending on the piece, order volume, fulfillment location, and availability.
As soon as your order leaves our fulfillment partner, it enters the delivery stage.
SECTION 2 — DELIVERY
Delivery time depends on your destination, the products in your order, fulfillment location, and shipping service available at the time of purchase.
As a general guide:
• United States: approximately 5–10 business days after production
• Canada: approximately 5–15 business days after production
• Australia: approximately 7–15 business days after production
• United Kingdom & Europe: approximately 7–15 business days after production
• Other international destinations: approximately 7–21 business days after production
Some MADI products eligible for U.S. fulfillment may arrive considerably faster.
These timeframes are estimates rather than guaranteed delivery dates. Customs processing, weather, peak periods, carrier disruptions, local holidays, or other circumstances outside our reasonable control can occasionally cause delays.
SECTION 3 — SHIPPING COSTS
Available shipping options and any applicable shipping charges are shown at checkout.
Costs can vary depending on your destination, the products in your order, package weight, and available delivery service.
You will be able to review the applicable shipping charge before completing your purchase.
SECTION 4 — CUSTOMS & DUTIES
For many destinations, duties and import-related charges may already be included as part of the shipping service.
In some destinations or circumstances, however, local customs authorities may impose additional duties, taxes, or fees.
These requirements are determined by local authorities and can change. Where additional charges are legally imposed and are not included in the amount paid at checkout, they may be the responsibility of the recipient.
SECTION 5 — TRACKING
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Please allow some time for tracking information to become active after your parcel has been handed to the carrier.
SECTION 6 — MULTIPLE SHIPMENTS
Depending on product availability and fulfillment location, items from the same order may occasionally be shipped separately.
If this happens, you may receive more than one parcel or tracking number. You won't be charged additional shipping simply because MADI fulfills an order in multiple shipments unless this was clearly disclosed before purchase.
SECTION 7 — DELIVERY INFORMATION
Please make sure your shipping address, email address, and phone number are correct before completing your order.
Incorrect or incomplete delivery information can cause delays or unsuccessful delivery attempts.
If you notice an error after ordering, contact us as quickly as possible. We'll try to correct it before shipment, although changes cannot be guaranteed once fulfillment has begun.
SECTION 8 — LOST, DAMAGED OR DELAYED ORDERS
If your order arrives damaged, appears to be lost in transit, or has been delayed significantly beyond the expected delivery window, contact MADI.
Please include your order number and, for damaged deliveries, clear photographs of the parcel and item.
We'll review the issue with our fulfillment and delivery partners and work with you toward an appropriate resolution.
SECTION 9 — CONTACT
Questions about an order or delivery?
MADI
contact@mademente.com
+1 205 267 6108
Please include your order number so we can help you as quickly as possible.